Last Updated: September 25, 2026 At CBJ & Co., we want customers to have a clear understanding of how returns, refunds, exchanges, and order cancellations work when shopping through our marketplace. This Returns and Refunds Policy applies specifically to buyers and shoppers who purchase products through CBJ & Co. Because CBJ & Co. is a marketplace, products may be offered and fulfilled by independent sellers. Individual sellers may have additional return or refund requirements for their products, provided those requirements comply with applicable law. Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded or limited.

1. Returns and Refunds

Returns and refunds may be available depending on:

• The product purchased
• The reason for the return
• The seller’s applicable return policy
• The condition of the product
• Whether the product has been used
• Applicable consumer protection laws

Not every product will necessarily be eligible for return or refund. Before completing a purchase, customers should review the product information and any return conditions provided with the listing.

2. Change-of-Mind Returns

CBJ & Co. does not guarantee that customers can return a product simply because they have changed their mind. Unless a return is required by applicable law or the applicable seller’s return policy provides otherwise, a seller may determine whether a change-of-mind return is accepted. Where a seller offers change-of-mind returns, the product may be required to:

• Be returned within the stated return period
• Be unused or in its original condition
• Include original packaging where applicable
• Include accessories, tags, instructions, or other included items
• Meet any other reasonable return requirements stated before purchase

Customers should review the applicable product listing and return information before purchasing.

3. Damaged Products

If your order arrives damaged, please contact CBJ & Co. or the applicable seller as soon as reasonably possible. You may be asked to provide:

• Your order number
• Photographs of the damaged product
• Photographs of the packaging
• A description of the damage
• Other information needed to investigate the issue

Depending on the circumstances, you may be offered a replacement, repair, refund, or another appropriate remedy.

4. Incorrect Products

If you receive a product that is different from what you ordered, please contact us as soon as reasonably possible. Examples include:

• The wrong product
• The wrong size or variation
• The wrong quantity
• A substantially different product from the listing
• Missing items that were included with the order

We may request photographs or other information to help resolve the issue. Where a refund, replacement, correction, or other remedy is appropriate, it will be handled in accordance with the applicable seller policy, CBJ & Co. policies, and applicable law.

5. Missing or Incomplete Orders

If your order arrives with missing items or part of your order is not delivered, please contact us. Please provide your order number and explain what is missing. We may work with the applicable seller or shipping provider to investigate the issue. Depending on the circumstances, an appropriate remedy may include replacement, shipment of the missing item, refund, or another remedy permitted by law.

6. Orders That Do Not Arrive

If your order does not arrive within the applicable delivery period, please contact us. We may investigate the shipment with the seller or shipping provider. If a product is not delivered as required, applicable consumer protection laws may provide cancellation or refund rights in certain circumstances.

7. Return Requests

To request a return or refund, contact us through our Contact Us page. Please include:

• Your name
• Order number
• Product name
• Reason for the return or refund request
• Photographs, if relevant
• Any other information that may help us review your request

We may direct you to communicate with the applicable seller when the seller is responsible for handling the return or refund.

8. Return Shipping

Return shipping responsibilities may vary depending on the reason for the return and the applicable seller’s policy. For example, the customer may be responsible for return shipping for an approved change-of-mind return where the seller’s policy states this. Where a product is defective, damaged, incorrect, or otherwise covered by a legal right to a remedy, return shipping will be handled in accordance with the applicable policy and law. Customers should not return products without first receiving return instructions when instructions are required.

9. Products That May Not Be Returnable

Certain products may not be eligible for return because of their nature or applicable law. Depending on the product, this may include items such as:

• Personalized or customized products
• Made-to-order products
• Perishable products
• Certain hygiene or personal-use products
• Digital products
• Products that cannot legally be returned
• Products specifically identified as non-returnable before purchase

Any applicable restrictions should be clearly communicated before purchase where required. Nothing in this section removes any mandatory consumer rights under applicable law.

10. Exchanges

Exchanges may be available depending on the product and the applicable seller’s policy. CBJ & Co. does not guarantee that every seller or product will offer exchanges. If an exchange is not available, you may be offered another remedy where appropriate.

11. Order Cancellations

If you want to cancel an order, contact us as soon as possible. An order may be cancelled before it is fulfilled where cancellation is permitted. Once an order has been shipped, cancellation may no longer be possible and the applicable return process may apply instead. Certain online purchases may also be subject to statutory cancellation rights under Ontario’s consumer protection legislation. For example, Ontario law provides cancellation rights in certain circumstances where required information was not provided or where the consumer was not given the required opportunity to accept, decline, or correct an internet agreement.

12. Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase unless another method is required or agreed upon. The timing of the refund appearing in your account may depend on:

• When CBJ & Co. or the applicable seller processes the refund
• Your payment provider
• Your bank or credit-card company
• Other payment-processing circumstances

CBJ & Co. cannot guarantee the exact date on which a payment provider or financial institution will post a refund. Where applicable law requires a refund, the refund will be provided in accordance with the applicable legal requirements.

13. Partial Refunds

In some circumstances, a partial refund may be appropriate instead of a full refund. Any partial refund will depend on the circumstances of the order, the applicable seller’s policy, and applicable law.

14. Refunds for Orders From Multiple Sellers

Because CBJ & Co. is a marketplace, an order may contain products from different independent sellers. Returns and refunds may therefore be handled separately for different products or sellers. If you have a problem with one product in a larger order, you may not necessarily need to return the other products.

15. Proof of Purchase

You may be asked to provide proof of purchase when requesting a return or refund. Examples include:

• Order confirmation
• Order number
• Receipt
• Customer account information
• Payment confirmation

Please keep your order confirmation and other purchase records.

16. Fraudulent or Abusive Refund Requests

CBJ & Co. may investigate refund requests where there are reasonable concerns about fraud, abuse, false claims, repeated misuse of return policies, or other improper activity. This may include situations where a customer:

• Claims an order was not received when tracking indicates delivery
• Repeatedly claims products were damaged without supporting information
• Returns a different product
• Uses multiple accounts to circumvent marketplace restrictions
• Provides false or misleading information

Any action taken will be subject to applicable law.

17. Consumer Rights

Nothing in this policy is intended to remove, restrict, or waive any rights or remedies that customers have under applicable consumer protection legislation. Ontario does not generally provide consumers with an automatic right to return or exchange goods simply because they changed their mind. However, consumer protection legislation provides specific rights and remedies in certain circumstances. Where applicable law provides a customer with a right to cancel, return, or receive a refund, that right will continue to apply regardless of anything stated in this policy.

18. Changes to This Policy

CBJ & Co. may update this Returns and Refunds Policy from time to time. When changes are made, we will update the Last Updated date at the top of this page. Any changes will apply from the effective date stated in the updated policy, subject to applicable law.

19. Contact Us

If you have a question about a return, refund, damaged product, incorrect order, missing order, or cancellation, please contact us.

CBJ & Co. Wasaga Beach, Ontario, Canada

Email: support@cbjcanada.com

Contact Page: Contact Us